We want you to be completely satisfied with your online purchase therefore if you change your mind for any reason, in most cases we’ll happily accept a return (minus shipping expenses) subject to the following conditions:
- Full priced, in stock items can be returned for an exchange, refund or store-credit
- If payment is made using a credit service such as Afterpay, Zippay, Laybuy and Sezzle, a small fee will be deducted from the illegible refund amount to cover any fees incurred
- The item must be returned within 7 business days of receiving your purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Sale items are final and are not eligible for a refund or store-credit
- Deposits paid are final and non-refundable
- Custom made-to-order items are final and non-refundable
- Isabelle Quinn holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled
- Gift Cards may not be returned.
- Store-credit notes are valid for 12 months from the date of issue.
- 7 Day Policy – You must contact us within 7 days of receiving the item to request a return. Returned items must then be received by Isabelle Quinn within 7 business days of the initial contact. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price [excluding shipping cost] directly to the original method of payment used for purchase.
If you have any specific questions in relation to our returns policies, please feel free to contact us via email – [email protected]
HOW TO RETURN YOUR ORDER
Email [email protected] to receive authorisation of your return. Please include the following details in your email:
- Order number
- The product you’re returning
- Valid reason for return
- If you would like an exchange, store-credit or refund
Once approved you will be provided with a return address to send your item/s back. Before returning please ensure you’ve read and understood our returns policy, customers are required to pay the returned shipping fee therefore if any item/s are returned that don’t meet our policy they will be sent back to the customer who will then be charged another returned shipping fee.
FOR INTERNATIONAL CUSTOMERS ONLY
Isabelle Quinn will not be held responsible to pay any duties or taxes to receive returned goods.
ISABELLE QUINN PROCESSING YOUR RETURN
We endeavour to process refunds as soon as they are received but please allow up to 5 - 7 business days for returns to be processed. You will receive an email notification of the status of your refund once finalised. Refunds can take several business days to reflect on your credit card statement. This varies depending on your payment provider.
We're so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer service immediately on [email protected]. Please note, this excludes fair wear and tear.
Isabelle Quinn is not liable for the loss of garments being returned. We recommend to return your item/s via a registered or traceable postal service and recording your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you’ve read and understood our returns policy.